Two-Way Radio Repair & Maintenance
Professional Two-Way Radio Repairs Service
Smye-Rumsby Limited, Dover, Kent
Keeping Your Team Talking with Expert Two-Way Radio Repair
Smye-Rumsby provides specialist repair, servicing and maintenance for professional two-way radio systems used across commercial, industrial, security, construction and emergency response operations. Whether your organisation uses UHF, VHF, analogue or digital (DMR) radios, handheld units, vehicle-mounted radios or repeater infrastructure, our engineers help maintain clear, reliable radio communications and deliver dependable system performance.
For clients requiring around-the-clock assurance, Smye-Rumsby offers dedicated 24-hour call-out contracts. Our team can respond to technical issues, equipment faults and urgent communication needs, helping to reduce unexpected downtime and delays to operations. Priority access to experienced engineers and rapid response arrangements provide additional peace of mind throughout the year.
Our Professional Two-Way Radio Repair Services
Workshop Repair Services
Our fully equipped workshop uses specialist testing and calibration equipment to identify faults efficiently and accurately, helping to determine the most appropriate repair or maintenance work.
- Sensitivity measurements
- Digital error checking
- Component-level fault tracing
- Mechanical and physical damage repair
- Repairs and fault investigation
- Radio servicing and cleaning
Our experienced engineers provide servicing and repair support for a range of professional radio equipment, subject to the manufacturer, model and type of fault.
We can only carry out repairs on certain types of equipment.
Please contact us with the make and model of your radio so we can confirm whether we can assist.
Marine Radio Repair
Based on the Kent coast, we support a wide range of maritime clients, including commercial vessels, charter boats, harbour operations and marine service providers.
Before repair work begins, our process focuses on structured fault finding to identify the likely cause of the problem in each radio unit or handset. Depending on the equipment, faults may involve power failures, poor audio quality, reduced signal range, battery or charging issues, damaged antennas or wear caused by demanding marine environments. Reliable marine communications also support day-to-day operational safety.
Our specialists repair and maintain:
VHF Marine Radios (Fixed & Handheld)
HF/SSB Long-Range Marine Radios
AIS Transponders & Receivers
EPIRB & Emergency Beacon Systems
Marine Intercom & PA Systems
Private Channel/MMSI Programming
Two-Way Radio Repair Process and Diagnostic Testing
We carry out clear, step-by-step fault finding before recommending a two-way radio repair, so customers understand what needs attention and why.
- Frequency and power testing – checking transmit and receive performance to help verify reliable operation.
- Audio quality assessment – identifying poor audio, microphone faults and related communication problems.
- Programming and configuration checks – identifying software or setup issues and applying firmware updates where supported and appropriate.
- Batteries and chargers – checking battery condition, charging performance and contacts for dirt, corrosion or oxidation.
- Antennas and accessories – inspecting antennas, connections and accessories for looseness, damage or configuration issues that could affect reception.
- Mechanical and physical damage repair – assessing broken controls, cracked housings and other faulty parts on radios carried and used in demanding working environments.
- Radio servicing and cleaning – helping remove dirt and contamination that can contribute to intermittent faults and reduced long-term performance.
- Marine environment checks – inspecting equipment, connections and installation where moisture, water ingress or corrosion may affect reliable operation.
Not every broken or faulty radio requires full replacement. Depending on the fault, configuration changes or attention to batteries, chargers, antennas or accessories may provide a more cost-effective repair. If a unit is more practical to replace, our team can explain the available options. Post-repair testing helps confirm performance before equipment returns to service, protecting your investment and reducing downtime.
We can only repair certain types of equipment. Contact us with the brand, model and fault details so our team can confirm whether we can assist, discuss parts availability and advise on the likely turnaround time.
Two-Way Radio Repair in Kent and Across the UK
Based in Dover, Kent, Smye-Rumsby supports businesses and organisations across the South East, including:
- Dover
- Folkestone
- Deal
- Canterbury
- Thanet
- Ashford
- Ports, harbours and coastal commercial operations throughout Kent
Support is also available for clients in many other UK locations. Contact our team to confirm service availability for your site and equipment.
Why Choose Smye-Rumsby Limited?
- Established in 1948, with long-standing expertise in professional radio communications and marine electronics.
- Skilled in-house engineers with hands-on experience and manufacturer-approved training for supported equipment.
- Advanced diagnostic and calibration equipment for efficient fault finding, reliable performance and reduced downtime.
- Servicing and repair support for Motorola and Kenwood radios, with support for other manufacturers depending on the equipment type, model, fault and parts availability. We also maintain existing Hytera equipment.
- Experience supporting businesses, schools, construction teams, marine operators and customers across a wide range of industries.
- Specialist marine radio repair support for equipment exposed to demanding coastal and onboard environments.
- Dedicated 24-hour call-out contracts available for clients requiring around-the-clock technical support.
- Contact our team to discuss repair and maintenance requirements for an individual unit, radio system or wider fleet.
Summary
Smye-Rumsby provides specialist two-way radio repair, servicing and maintenance for professional radio communications equipment across Kent, the South East and other UK locations. Our team supports analogue and digital radio systems, handheld and vehicle-mounted units, marine radios and related equipment, with structured fault finding, testing and practical repair support.
Our service can include power and audio testing, programming and firmware updates, battery and charger checks, antennas and accessories, physical damage repair, cleaning and post-repair performance testing. Contact us with the brand, model and fault details so we can confirm whether we can assist, discuss parts availability and advise on the next step.
For clients requiring additional operational support, dedicated 24-hour call-out contracts are also available.
Frequently Asked Questions
What types of two-way radio repair do you provide?
Smye-Rumsby provides fault diagnosis, servicing and repair support for a range of professional two-way radio equipment. Services can include power and audio testing, programming and configuration checks, physical damage assessment, cleaning, battery and charger checks, and inspection of antennas and accessories.
Which radio brands can you repair?
Smye-Rumsby provides servicing and repair support for Motorola and Kenwood radios, as well as selected equipment from other manufacturers. We also maintain existing Hytera radios and systems. Availability depends on the radio type, model, fault and parts availability, so please get in touch with our team with the equipment details before sending a unit for repair.
Do you repair marine radios?
Yes. Smye-Rumsby provides marine radio repair and maintenance support for equipment including fixed and handheld VHF radios, HF/SSB radios, AIS equipment, emergency beacon systems and onboard communication systems.
How long does a two-way radio repair take?
Turnaround time depends on the type of equipment, the fault identified and parts availability. Once the equipment has been assessed, our team can advise on the repair requirement and next steps.
Should a broken radio be repaired or replaced?
Not every broken or faulty radio requires replacement. Fault finding can determine whether the issue can be resolved through repair, configuration, battery or charger replacement, antenna work or other maintenance. If it is more practical to replace the unit, our team can discuss the available options.
Do you offer 24-hour radio repair support?
Dedicated 24-hour call-out contracts are available for clients who require around-the-clock technical support, helping to reduce unexpected downtime and disruption to critical communications.